In-Office Customer Service Associate - Water Utility

California Water Service Group; Bakersfield (CA); Presencial; USD 40.000 - 47.000; Jornada completa

Descripción de la vacante

California Water Service Group is seeking an Associate Customer Service Professional to provide in-person, phone, web, email, and chat support. The role emphasizes empathy, accuracy, and timely resolution of customer needs within a 5-day work week, 8-hour shifts, 7:00 AM to 7:00 PM PST, all in-office.

Responsibilities include handling service and billing inquiries, processing payments, completing reports, and coordinating with internal teams to resolve issues.

Formación

• Assist customers with transactions in person, by phone, email, or chat.
• Protect customer privacy and handle information securely.
• Proficient use of MS Office and Oracle CCS & Billing; FCS experience preferred.

Responsabilidades

• Resolve customer requests or inquiries concerning services, water quality, and billing.
• Schedule and follow up on service or emergency requests.
• Generate and complete work orders, emails, and account documentation; perform data entry.

Conocimientos

Customer service

Communication

Detail oriented

Data entry

Multi-tasking

Problem solving

Educación

High school diploma or equivalent

Two years customer service experience (water industry preferred)

Herramientas

Oracle CCS & Billing

Field Collection System (FCS)

Microsoft Office

Descripción del empleo

California Water Service Group is seeking an Associate Customer Service Professional to provide in-person, phone, web, email, and chat support. The role emphasizes empathy, accuracy, and timely resolution of customer needs within a 5-day work week, 8-hour shifts, 7:00 AM to 7:00 PM PST, all in-office.

Responsibilities include handling service and billing inquiries, processing payments, completing reports, and coordinating with internal teams to resolve issues.