Customer Care Specialist — In-Office (Water Utility)

California Water Service Company; Bakersfield (CA); In loco; USD 40.000 - 47.000; Tempo pieno

Descrizione del lavoro

California Water Service Company in Bakersfield, California is seeking an Associate Customer Service Professional to deliver exceptional service in person, via phone, web, e-mail and chat. The successful candidate will demonstrate empathy, professionalism and a customer-focused mindset while working as part of a collaborative team.

The role requires strong reading/writing skills, multitasking ability, and proficiency with Microsoft Office and Oracle CC&B.

Competenze

• Minimum two (2) years of customer service or related water industry experience required.
• Must possess strong reading and writing skills and be able to read and interpret documents such as safety rules, operating and maintenance instructions.
• Proficiency in Microsoft Office and Oracle Customer Care & Billing; Field Collection System Application (FCS)

Mansioni

• Understand customer service and business operations to fully resolve customer needs and provide superior customer experiences by customer contact means.
• Provide customer service addressing customer requests or inquiries concerning services, water quality and billing.
• Responsible for scheduling and follow up of service/emergency requests.
• Generate and complete work orders, emails, document customer accounts and perform data entry as needed.
• Perform tasks associated with daily/monthly/quarterly/annually reports and account exceptions.
• Provide customers with information regarding Company programs and services.
• Communicate with outside agencies and departments for service efforts.
• Communicate between regional customer support centers and local districts.

Conoscenze

Customer service

Communication

Multitasking

Data entry

Problem solving

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Oracle CC&B

FCS

Descrizione del lavoro

California Water Service Company in Bakersfield, California is seeking an Associate Customer Service Professional to deliver exceptional service in person, via phone, web, e-mail and chat. The successful candidate will demonstrate empathy, professionalism and a customer-focused mindset while working as part of a collaborative team.

The role requires strong reading/writing skills, multitasking ability, and proficiency with Microsoft Office and Oracle CC&B.