Customer Service Representative I

Lakehaven Utility District; Federal Way (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Lakehaven Water and Sewer District is seeking a Customer Service Representative I to handle customer interactions at the counter, by phone, and through correspondence. The role includes posting payments, balancing daily accounts, sorting mail, and filing adjustments in a fast-paced team setting.

The ideal candidate will have a high school diploma, at least two years of customer service experience, familiarity with Microsoft Office, and excellent communication skills.

Qualifications

• High school diploma or equivalent.
• Minimum of two years customer service experience.
• Previous clerical work experience and standard office procedures.
• Familiarity with Microsoft Office products.
• Fluency in Spanish is desired.
• Strong oral and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Assist customers at the counter, by phone, and through correspondence.
• Post payments and perform daily balancing.
• Sort daily mail and file adjustments.
• Perform a variety of office tasks in a fast-paced, team-oriented environment.

Skills

Customer service

Bilingual Spanish (preferred)

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Thank you for your interest in employment with Lakehaven Water and Sewer District. OUR EMPLOYMENT PAGE HAS CHANGED.

Position:Customer Service Representative I

A Lakehaven Customer Service Representative is responsible for assisting customers at the counter, by phone, and through correspondence. Tasks include providing customer service information, posting payments, performing daily balancing, sorting daily mail, and filing adjustments. The Customer Service Representative is responsible for providing excellent customer service while performing a variety of additional office tasks, in a fast-paced, team-oriented environment.

As a Lakehaven Customer Service Representative, you will be part of a team that has been recognized by the National Association of Clean Water Agencies for its environmental stewardship and has been a long-standing member of the American Water Works Association. Lakehaven has a service area population of over 135,000 people living across a 35 square mile area in south King County, makings us one of the largest special-purpose water and sewer districts in the state. Our water system includes 450 miles of water mains, 25 active wells and 12 storage tanks, which allows us to meet a current annual average water demand of 10 million gallons per day (MGD) from the community. Lakehaven also has two wastewater treatment plants, 36 sewer lift stations, and 350 miles of sewer mains capable of collecting and treating up to 15.6 MGD. Our employees work hard to produce and treat high quality drinking water and to ensure treated wastewater adheres to EPA standards, which safeguards the local ecological system of Puget Sound.

As a member of the Administration department, it is necessary that the ideal candidate be able to work independently as well as collaborate and work effectively with a team. Critical thinking and problem-solving skills are essential.

Position placement and pay is dependent upon experience and qualifications.

The successful candidate should have the following:

• A high school diploma or equivalent.
• A minimum of two (2) years customer service-oriented work experience.
• Previous clerical work experience, including knowledge of standard office practices and procedures.
• Familiarity with Microsoft Office products.
• Demonstrated ability to fluently speak Spanish in a professional manner is desired.
• Excellent oral and written communication skills.
• Strong ability to multi-task in a fast-paced customer service environment.

BENEFITS:

• State of Washington Department of Retirement Systems PERS Plans
• State of Washington Department of Retirement Systems Deferred Compensation program.
• State of Washington Health Care Authority's Medical, Dental, Vision benefit programs, life insurance and long-term disability insurance.
• HRA VEBA Account
• Paid Time Off (Paid time off - 8 hrs. per month (increases with years of service) and WA Paid Sick Leave - 8 hrs. per month)

This position is anticipated to work onsite for 40 hours per week, between Monday and Friday, during regular business hours.

Application packets are reviewed after the application first review date. Individuals selected for an interview will be contacted by phone or email with further information.