In-Office Customer Service & Billing Associate

American Water Works Association; Puyallup (WA); On-site; USD 31,000 - 40,000; Full time

Job summary

Washington Water Service, located in Puyallup, WA, is seeking an Associate Customer Service Representative to provide top-notch service to customers in person and by phone. The role emphasizes accurate cash handling, data entry, and timely responses to billing and water quality inquiries.

The position is office-based, with schedule options Monday through Friday, 11:00 am – 7:30 pm or 10:00 am – 6:30 pm, depending on daylight savings.

Qualifications

• High school diploma or GED.
• 5 years of customer service experience in admin/clerical role.
• Excellent customer service with professional demeanor.
• Availability to work extended hours as needed.
• Valid State Driver's License.

Responsibilities

• Balance and complete daily cash reports.
• Takes customer orders and provides high-quality service.
• Assist customers in person and by phone on billing, payments, conservation, and water quality.
• Enter data accurately into computer systems.

Skills

Cash handling

Data entry

Customer service

Multitasking

Problem solving

Organizational skills

Education

High school diploma or GED

Tools

Outlook

Microsoft Word

Excel

Job description

Washington Water Service, located in Puyallup, WA, is seeking an Associate Customer Service Representative to provide top-notch service to customers in person and by phone. The role emphasizes accurate cash handling, data entry, and timely responses to billing and water quality inquiries.

The position is office-based, with schedule options Monday through Friday, 11:00 am – 7:30 pm or 10:00 am – 6:30 pm, depending on daylight savings.