Customer Service Associate I

Resideo Technologies Inc.; Dallas (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Commuter Benefit

Pet Insurance

401k participation from Day 1

Vacation time

Holidays

Parental leave

Team discounts

Weekdays only

Global opportunities

Job summary

Resideo Technologies Inc. is seeking a Customer Care Associate I to provide world-class service in a fast-paced, goal-oriented environment. The role requires attention to detail, calmness under pressure, and strong follow-up skills.

You will handle routine tasks like order placement, returns, account updates, and order tracking, while maintaining accurate case records in Salesforce. The position emphasizes accountability, teamwork, and meeting KPIs within 8am–8pm EST shifts.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills are essential.
• 0-1 year of customer service experience is preferred.

Responsibilities

• Assist with routine tasks such as order placement, returns, account updates, website login support, and order tracking.
• Perform accurate data entry and maintain clear, organized records of customer interactions.
• Follow written and verbal instructions to complete repetitive tasks with consistency and attention to detail.
• Enter and maintain accurate case records in Salesforce and other systems.
• Identify and resolve common customer issues using predefined procedures and guidance from supervisors.
• Escalate unfamiliar or complex issues to senior team members as needed.
• Demonstrate basic computer literacy, including familiarity with email, web browsers, and data entry tools.
• Work effectively under close supervision in a structured environment with a positive, team-oriented attitude.
• Meet monthly KPIs and adhere to schedule expectations.

Skills

Verbal communication

Written communication

Customer service

Education

High School diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Reporting to the Customer Care Supervisor, the Customer Care Associate I will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Care Associate I should remain calm under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up skills.

JOB DUTIES:

• Assist with routine tasks such as order placement, returns, account updates, website login support, and order tracking.
• Perform accurate data entry and maintain clear, organized records of customer interactions.
• Follow written and verbal instructions to complete repetitive tasks with consistency and attention to detail.
• Enter and maintain accurate case records in Salesforce and other systems.
• Identify and resolve common customer issues using predefined procedures and guidance from supervisors.
• Escalate unfamiliar or complex issues to senior team members as needed.
• Demonstrate basic computer literacy, including familiarity with email, web browsers, and data entry tools.
• Work effectively under close supervision in a structured environment with a positive, team-oriented attitude.
• Meet monthly KPIs and adhere to schedule expectations.

YOU MUST HAVE:

• High School diploma or equivalent
• Strong verbal and written communication skills
• 0-1 Year Customer Service
• Must be able to work full-time hours between 8am-8pm EST.

WE VALUE:

• Experience using Microsoft Office Products
• Salesforce Experience

WHAT'S IN IT FOR YOU:

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• Four weeks parental leave without using vacation time
• Team Member discounts on company products and other retail/service providers
• Monday to Friday working hours - no weekends
• Opportunity to progress within a global business