Customer Service Associate I

VuWorks; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Commuter Benefit

Pet Insurance

401k from Day 1

Paid holidays

Vacation time

Parental leave

Employee discounts

Job summary

VuWorks in Dallas, TX is seeking a Customer Care Associate I to deliver world-class customer service. The role requires a motivated, detail-oriented individual who can thrive in a fast-paced, goal-driven environment and maintain composure under pressure.

You will handle routine tasks, data entry, and case management in Salesforce, while meeting KPIs and following structured instructions from supervisors. This is a full-time position with hours 8am–8pm EST and opportunities for growth within a

Qualifications

• High School diploma or equivalent.
• Strong verbal and written communication skills.
• 0-1 Year Customer Service.
• Must be able to work full-time hours between 8am-8pm EST.

Responsibilities

• Assist with routine tasks such as order placement, returns, account updates, website login support, and order tracking.
• Enter and maintain accurate case records in Salesforce and other systems.
• Identify and resolve common customer issues using predefined procedures and guidance from supervisors.
• Escalate unfamiliar or complex issues to senior team members as needed.
• Demonstrate basic computer literacy, including familiarity with email, web browsers, and data entry tools.
• Meet monthly KPIs and adhere to schedule expectations.

Skills

Communication

Customer service

Attention to detail

Time management

Education

High School diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Reporting to the Customer Care Supervisor, the Customer Care Associate I will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Care Associate I should remain calm under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up skills.

Job Duties

• Assist with routine tasks such as order placement, returns, account updates, website login support, and order tracking.
• Perform accurate data entry and maintain clear, organized records of customer interactions.
• Follow written and verbal instructions to complete repetitive tasks with consistency and attention to detail.
• Enter and maintain accurate case records in Salesforce and other systems.
• Identify and resolve common customer issues using predefined procedures and guidance from supervisors.
• Escalate unfamiliar or complex issues to senior team members as needed.
• Demonstrate basic computer literacy, including familiarity with email, web browsers, and data entry tools.
• Work effectively under close supervision in a structured environment with a positive, team-oriented attitude.
• Meet monthly KPIs and adhere to schedule expectations.

You Must Have

• High School diploma or equivalent
• Strong verbal and written communication skills
• 0-1 Year Customer Service
• Must be able to work full-time hours between 8am-8pm EST.

We Value

• Experience using Microsoft Office Products
• Salesforce Experience

What's In It For You

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• Four weeks parental leave without using vacation time
• Team Member discounts on company products and other retail/service providers
• Monday to Friday working hours - no weekends
• Opportunity to progress within a global business