Customer Service Associate

Relentless Marketing; Town of Montgomery (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k) Matching

Job summary

Relentless Marketing in New York is seeking a Customer Service Associate to join our on-site team. You will deliver outstanding service to clients across retail platforms and help drive customer satisfaction while representing the company professionally.

The ideal candidate has prior retail customer service experience, strong communication skills, and the ability to handle high volumes with accuracy. This full-time role offers guaranteed hours, a competitive hourly wage, and opportunities for

Qualifications

• High school diploma or equivalent; higher education preferred.
• Proven experience in a customer service role, retail preferred.
• Strong communication and team collaboration skills.
• Ability to work weekends, evenings, and holidays.
• Basic computer skills and cash handling experience.

Responsibilities

• Provide high-quality customer service in a fast-paced retail setting.
• Represent clients professionally to enhance market presence.
• Address and resolve customer inquiries and issues promptly.
• Process transactions and operate cash registers accurately.
• Maintain knowledge of products to offer tailored solutions.
• Collaborate with teammates to meet sales targets.
• Participate in training and stay updated on industry trends.
• Follow company policies and safety regulations.
• Maintain a clean, organized workspace.

Education

High school diploma or equivalent

Job description

Relentless Marketing, a leader in innovative marketing solutions, is excited to announce a job opening for a Customer Service Associate. This full-time position is an excellent opportunity for individuals passionate about delivering outstanding customer service and who are eager to engage with clients in a dynamic retail environment. Please note, this is an on-site position and is not eligible for remote work.The Customer Service Associate plays a pivotal role in representing our esteemed clients across various retail platforms. By joining our team, you will be part of a vibrant workforce dedicated to maintaining high standards of customer interaction and satisfaction. This role is perfect for those who thrive in team-oriented settings and are looking for guaranteed hours with a competitive compensation structure that includes both hourly wages and commission.

Duties and Responsibilities

• Provide high-quality customer service in a fast-paced retail environment.
• Represent the company’s clients professionally to enhance their market presence.
• Address and resolve customer inquiries and issues efficiently and effectively.
• Engage with customers to provide product and service information, ensuring clarity and satisfaction.
• Process transactions and handle cash and credit card operations with accuracy.
• Maintain a thorough knowledge of the company’s products and services to offer tailored solutions to customers.
• Collaborate with team members to meet and exceed sales targets and performance goals.
• Participate in training sessions to continuously improve skills and stay updated on industry trends.
• Ensure compliance with all company policies and procedures, as well as legal regulations.
• Manage time effectively to handle high volumes of customer interactions.
• Provide feedback to management on potential improvements to customer service processes.
• Maintain a clean and organized work area to promote a positive company image.

Requirements

• High school diploma or equivalent; higher education or certifications in customer service or related fields preferred.
• Proven experience in a customer service role, preferably in a retail setting.
• Strong communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.
• Demonstrated ability to handle stressful situations and remain calm under pressure.
• Excellent organizational skills and attention to detail.
• Ability to work independently as well as part of a team.
• Flexibility to work various shifts including weekends, evenings, and holidays.
• Basic computer skills and proficiency with cash register systems.
• A positive attitude and a professional appearance.
• Commitment to ongoing personal and professional development.
• Ability to stand for extended periods and lift up to 20 pounds when necessary.
• Understanding of and ability to adhere to all safety and sanitation protocols.

Benefits

• 401(k) Matching