Customer Service Associate

J&T GROUP INC; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid training and ongoing mentorship

Performance-based incentives

Opportunities for career growth

Job summary

J&T GROUP INC in Austin, Texas, is looking for motivated individuals to join our team as Customer Service Associates. This role blends customer support with sales responsibilities, perfect for those who want a lasting career in customer service.

Candidates will receive comprehensive training to ensure success. We're looking for individuals with strong communication skills and a positive, customer-first mentality. Full-time availability is required for this on-site position.

Qualifications

• No prior experience is required; training will be provided.
• Candidates should be reliable with strong attendance and time management skills.
• Full-time availability is mandatory for this on-site role.

Responsibilities

• Provide professional, friendly, and efficient customer service.
• Engage with customers to understand their needs and provide appropriate solutions.
• Promote and recommend products and services based on customer preferences.
• Resolve customer issues in a timely and effective manner.

Skills

Strong communication and interpersonal skills

Positive attitude and customer-first mindset

Ability to multitask and stay organized

Job description

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Overview

We are currently seeking motivated and customer-focused individuals to join our team as Customer Service Associates. This role combines customer support and sales responsibilities, making it a great opportunity for individuals who enjoy working with people and want to build a long-term career in customer service and support.

No prior experience is required. We provide comprehensive, hands‑on training to ensure your success.

Candidates with backgrounds in retail, restaurant, hospitality, or other customer‑facing roles are encouraged to apply.

Responsibilities

• Provide professional, friendly, and efficient customer service
• Engage with customers to understand their needs and provide appropriate solutions
• Promote and recommend products and services based on customer preferences
• Build and maintain strong relationships with new and existing customers
• Assist customers with inquiries, concerns, and general support
• Resolve customer issues in a timely and effective manner
• Maintain a strong understanding of products, services, and current promotions
• Support daily sales activities and contribute to individual and team goals
• Accurately document customer interactions when necessary
• Collaborate with team members to ensure a consistent and positive customer experience
• Represent the brand in a professional and positive manner at all times

Requirements

• Strong communication and interpersonal skills
• Positive attitude and customer‑first mindset
• Comfortable working in a fast‑paced, team‑oriented environment
• Ability to multitask and stay organized
• Reliable with strong attendance and time management skills
• Willingness to learn and adapt in a dynamic environment
• Full‑time availability (on‑site role)
• Previous experience in customer service, retail, restaurant, or hospitality is a plus but not required

What We Offer

• Paid training and ongoing mentorship
• Hands‑on experience in customer service and sales
• Opportunities for career growth and advancement
• Supportive and collaborative team environment
• Full‑time position with consistent scheduling
• Performance‑based incentives and bonus opportunities
• Skill development in communication, sales, and business operations