Customer Service Associate — Home Improvement Helpdesk

Lowe's; South Charleston (WV); Presencial; USD 17.000 - 21.000; Tempo parcial

Benefícios oferecidos por esta vaga

Health insurance options

Tuition assistance

401(k) match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Resumo da vaga

Lowe's is hiring a Customer Service Associate to welcome customers, help them find products, and support their home improvement needs in-store. You will interact with customers throughout the day, assist with locating items, and ensure their needs are met with friendly, efficient service.

The role involves working across departments, staying active on the sales floor, and handling merchandise while delivering reliable service and support to customers.

Qualificações

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsabilidades

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Conhecimentos

Customer service

Computer literacy

Retail tech experience

Basic math

Physical stamina

Ferramentas

Smartphones

Tablets

Descrição da vaga

Lowe's is hiring a Customer Service Associate to welcome customers, help them find products, and support their home improvement needs in-store. You will interact with customers throughout the day, assist with locating items, and ensure their needs are met with friendly, efficient service.

The role involves working across departments, staying active on the sales floor, and handling merchandise while delivering reliable service and support to customers.