Customer Service Associate - Home Improvement Growth

Lowe's Companies, Inc.; Folsom (CA); Sur place; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health insurance

Tuition assistance

401(k) retirement with company match

Associate Discount 10%

Track to the Trades program

Résumé du poste

Lowe’s is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will engage with customers throughout the day, help locate items, and ensure customer satisfaction.

The role involves stocking, processing orders, and occasional department cross-training to deliver the best service. Prior retail or customer service experience and bilingual skills are preferred.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• 6 months of Retail and/or customer service experience
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsabilités

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Description du poste

Lowe’s is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will engage with customers throughout the day, help locate items, and ensure customer satisfaction.

The role involves stocking, processing orders, and occasional department cross-training to deliver the best service. Prior retail or customer service experience and bilingual skills are preferred.