Customer Service Associate - Home Improvement Advocate

Lowe's; New Philadelphia (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a part-time Customer Service Associate to welcome customers and help them find products for home improvement needs. You will engage with customers, answer questions, and ensure timely, friendly service throughout the shopping experience.

The role involves assisting in various departments, stocking, processing orders, and potentially cross-training in other areas to enhance customer service. Training and opportunities for growth are offered.

Qualifications

• 6 months experience using a computer for inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Bi-lingual

Teamwork

Tools

Retail technology

Job description

Lowe's is seeking a part-time Customer Service Associate to welcome customers and help them find products for home improvement needs. You will engage with customers, answer questions, and ensure timely, friendly service throughout the shopping experience.

The role involves assisting in various departments, stocking, processing orders, and potentially cross-training in other areas to enhance customer service. Training and opportunities for growth are offered.