Customer Service Associate — Home Improvement

Lowe's; Machesney Park (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Lowe's Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in Illinois to welcome customers, guide them to products and services, and ensure a positive shopping experience. You will handle inquiries, assist with locating items, and help with checkout while contributing to a friendly store environment.

Responsibilities vary by department and may include stocking, processing orders, and cross-training in other areas to deliver top-notch service.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail tech

Basic math

Job description

Lowe's is seeking a Customer Service Associate in Illinois to welcome customers, guide them to products and services, and ensure a positive shopping experience. You will handle inquiries, assist with locating items, and help with checkout while contributing to a friendly store environment.

Responsibilities vary by department and may include stocking, processing orders, and cross-training in other areas to deliver top-notch service.