Customer Service Associate - Hiring Immediately (Vienna) | $60,000-$85,000

The Dorne Region; Vienna (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Training provided

Performance-based pay

Job summary

The Dorne Region in Vienna, VA is seeking a dependable customer service contractor to engage with clients, understand their needs and guide them toward the right next steps. You will manage inbound and outbound calls and maintain accurate records in our systems.

You will coordinate with team members, update client information, and support scheduling tasks and confirmations. This is a full-time, on-site role with training, ongoing coaching, and performance-based income potential.

Qualifications

• No prior industry experience required; dependability and a professional phone presence matter.
• What matters is reliability and willingness to improve.
• Excellent communication and organizational skills.
• Ability to manage multiple tasks in a busy schedule.

Responsibilities

• Speak directly with clients to understand their needs, answer questions and guide them toward the right next step
• Manage inbound and outbound calls while keeping accurate records of each interaction
• Coordinate with team members to ensure smooth handoffs and timely follow-up on open requests
• Track client information in internal systems and update records after every contact
• Support the office with scheduling tasks, appointment confirmations and general client communication

Skills

Customer Service

Phone Etiquette

Organization

Communication

Job description

If you can hold a clear conversation and stay organized under a busy schedule, this role puts those abilities to work every day.

• Speak directly with clients to understand their needs, answer questions and guide them toward the right next step
• Manage inbound and outbound calls while keeping accurate records of each interaction
• Coordinate with team members to ensure smooth handoffs and timely follow-up on open requests
• Track client information in internal systems and update records after every contact
• Support the office with scheduling tasks, appointment confirmations and general client communication

This contractor role offers training, ongoing support, and income potential tied to performance. You will learn the tools, scripts and processes during your first weeks on the job, with ongoing coaching from experienced colleagues.

No prior experience in a specific industry is required. What matters is dependability, a professional phone presence and willingness to improve. This is a full-time, on-site position at our Vienna, VA office, working alongside a collaborative team focused on client satisfaction.