Benefits Enrollment Associate — On-Site in Vienna, VA

First Roles; Vienna (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

First Roles in Vienna, VA is hiring for a full-time, on-site customer success associate. If you excel at listening, explaining options clearly, and coordinating day-to-day client interactions, you’ll fit right in.

No specific degree required; we support growth with hands-on training, coaching, and opportunities to take on more responsibility as you gain experience with benefits options and client inquiries.

Qualifications

• No specific degree or industry background required.
• Experience in customer-facing roles is helpful and valued.
• Strong listening and clear communication skills are important.

Responsibilities

• Speaking with clients about benefits options and helping them understand available plans
• Scheduling and confirming appointments for the team
• Following up with clients to answer questions and keep cases moving
• Maintaining organized records of every interaction
• Coordinating with team members to ensure smooth daily operations

Skills

Customer-facing

Active listening

Clear communication

Organization

Coordination

Job description

First Roles in Vienna, VA is hiring for a full-time, on-site customer success associate. If you excel at listening, explaining options clearly, and coordinating day-to-day client interactions, you’ll fit right in.

No specific degree required; we support growth with hands-on training, coaching, and opportunities to take on more responsibility as you gain experience with benefits options and client inquiries.