Benefits Enrollment Associate - Immediate Openings (Vienna) | $90,000-$140,000

First Roles; Vienna (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

First Roles in Vienna, VA is hiring for a full-time, on-site customer success associate. If you excel at listening, explaining options clearly, and coordinating day-to-day client interactions, you’ll fit right in.

No specific degree required; we support growth with hands-on training, coaching, and opportunities to take on more responsibility as you gain experience with benefits options and client inquiries.

Qualifications

• No specific degree or industry background required.
• Experience in customer-facing roles is helpful and valued.
• Strong listening and clear communication skills are important.

Responsibilities

• Speaking with clients about benefits options and helping them understand available plans
• Scheduling and confirming appointments for the team
• Following up with clients to answer questions and keep cases moving
• Maintaining organized records of every interaction
• Coordinating with team members to ensure smooth daily operations

Skills

Customer-facing

Active listening

Clear communication

Organization

Coordination

Job description

If your experience in retail, hospitality, or any customer-facing role taught you how to listen carefully and explain things clearly, those skills translate directly into this position. You do not need a specific degree or industry background to get started.

Here is what your day-to-day involves:

• Speaking with clients about benefits options and helping them understand available plans
• Scheduling and confirming appointments for the team
• Following up with clients to answer questions and keep cases moving
• Maintaining organized records of every interaction
• Coordinating with team members to ensure smooth daily operations

Grow in an independent role with coaching, team support, and opportunities for greater responsibility. Training is structured and hands-on, so you will have guidance as you learn the process and begin working with clients directly.

This is a full-time, on-site role in Vienna, VA. Benefits include medical, dental, and vision coverage. No prior insurance or enrollment experience is needed. If you have a background in working with people and want to apply that in a new direction, we encourage you to apply.