Customer Service Associate/Cashier

Norfolk State University; United States; On-site; USD 31,000 - 38,000; Full time

Job summary

Norfolk State University seeks a paid cashier-focused professional to efficiently process financial items received over the counter, via mail, email, or telephone, and to input them into the University and State’s accounting system, all while delivering superior service to students, parents, visitors, faculty and staff.

The role emphasizes reliable attendance, accurate cash handling, and collaboration with campus departments to code accounts and resolve discrepancies, with a strong focus on

Qualifications

• Ability to maintain reliable attendance and punctuality in accordance with University policies and schedules.
• Experience handling cash and financial transactions.
• Professional, courteous customer service with students, parents, staff.
• Strong attention to detail and reporting discrepancies.

Responsibilities

• Receipting funds across the counter, via telephone, departmental transmittal, and mail.
• Audit daily cashier batches and reconcile COB with Head Cashier.
• Partner with Student Accounts on transmittals and/or charges when necessary.
• Verify Cardinal entries.
• Code accounts for collections and tax debt set off (TDSO) with Senior A/R Specialist.
• Code student accounts in Colleague with Asst Bursar and A/R Specialists.
• Respond to emails promptly.
• Check voicemails twice daily.
• Provide excellent customer service to students, parents, visitors, faculty, and staff.
• Assist during orientation and registration periods.

Skills

Cash handling

Customer service

Attention to detail

Professional communication

Job description

To efficiently process all financial items received over the counter via email, inter-office mail, through mail, or by telephone into the University and State’s accounting system. To provide superior customer service to both external and internal customers while displaying and holding true Norfolk State University’s Mission and Values. To assist the head cashier and cashiering manager in assigned tasks.

Job Duties

• Receipting funds received across the counter, via telephone, departmental transmittal, and mail.
• Audit daily cashier batches and reconcile session at COB daily with Head Cashier sign/off.
• Partner with Student Accounts on all transmittals and/or charges when necessary.
• Effectively and efficiently, verify Cardinal entries.
• Partner with Senior A/R Specialist in coding accounts for collections and tax debt set off (TDSO).
• Partner with Asst Bursar and A/R Specialists in coding student’s accounts in Colleague.
• Respond to emails in a timely manner.
• Check and respond to all voicemails twice daily (minimum).
• Perform any other duties within the scope of this position and other tasks as requested by supervisor, manager, or higher management.
• Always provide excellent customer service to students, parents, visitors, faculty, and staff.
• Assist as needed during orientation and registration periods.

Minimum Qualifications

• Ability to maintain reliable attendance and punctuality in accordance with University policies and established work schedules.
• Experience handling cash, checks, credit/debit card transactions, or other financial transactions.
• Demonstrated ability to provide professional, courteous customer service and work with students, parents, faculty, staff, and the general public.
• Strong attention to detail and ability to identify and report discrepancies.

Salary up to $34,120.00

Eligibility & Background Checks

Applicants must be authorized to work in the U.S. without employer sponsorship. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Equal Opportunity Employer

Contact Information

Name: Office of Human Resources
Phone: [phone]