Customer Service Associate - Bronx Branch

Dime Community Bank; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Community Bank is hiring a Customer Service Associate at its Bronx Branch. You will handle routine transactions, respond to inquiries, and support branch sales efforts to grow customer relationships.

The role requires at least 1 year of retail banking experience and a high school diploma. Wages range from $22 to $29 per hour and vary by skills, experience, and location; on-site work in Bronx, NY.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required.
• Cash-handling experience preferred.
• Excellent customer service skills.
• Advanced PC, E-mail, Director/Internet/Word Processing/Spreadsheet skills preferred.
• Strong problem-solving skills to resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Responsibilities

• Process customer transactions accurately and efficiently (deposits, withdrawals, transfers, money orders, checks, night drop bags).
• Reconcile cash drawer by proving cash transactions and counting currency/coins.
• Perform account services for customers.
• Respond to inquiries and explain Dime products and services.
• Support branch manager's business development efforts (in-branch, phone, direct mail).
• Report under BSA CTR/SAR requirements and other internal reports.
• Perform New Account and File Maintenance reviews to ensure data integrity.
• Stay current with bank regulatory requirements.
• Uncover lending opportunities and refer to the appropriate department.
• Make decisions on overdrafts/overrides within authority.
• Cross-train on teller window and banking platform.

Skills

Customer service

Cash handling

PC skills

Problem solving

Compliance knowledge

Education

High School Diploma

Job description

Summary

Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Bronx Branch in Bronx, New York. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

Responsibilities

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Excellent customer service skills.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.