Customer Service Associate - Long Island City Branch

Dime Commercial Bank; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Commercial Bank is hiring a Customer Service Associate for its Long Island City Branch in Queens. The CSA will ensure accurate completion of customer requests, respond to inquiries promptly, and process routine bank transactions.

Prior universal/relationship banking experience is a plus, with emphasis on compliance and cross-training. The role requires attention to detail, a minimum of one year in retail banking, and strong customer service skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required.
• Cash-handling experience preferred.
• Excellent customer service skills.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, and Spreadsheet experience preferred.
• Strong problem-solving skills and compliance knowledge.

Responsibilities

• Process customer transactions accurately and efficiently.
• Reconcile cash drawer and cash handling procedures.
• Perform account services for Dime customers.
• Respond to inquiries and offer informed product/service solutions.
• Support branch manager's business development efforts.
• Adhere to BSA/CTR/SAR reporting requirements.
• Complete New Account and File Maintenance reviews for SOX 404.
• Maintain knowledge of bank regulatory requirements.
• Identify opportunities for lending needs and refer to proper department.
• Make decisions within authority and cross-train on teller duties.

Skills

Customer service

Cash handling

Problem solving

Compliance knowledge

Education

High School Diploma or equivalent

Tools

PC skills

Email/Office software

Spreadsheet

Word processing

Job description

Job Details

Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Long Island City Branch in Queens. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

All applicants need to attach a recent resume.

Responsibilities

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Excellent customer service skills.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.