Customer Service Associate - Bronx Branch

Dime Commercial Bank; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Commercial Bank in Bronx, New York, is hiring a Customer Service Associate at its Bronx Branch. The CSA will handle customer requests, respond to inquiries, and process routine transactions. Prior experience as a Universal Banker or Relationship Banker is a plus. A High School diploma and at least 1 year of retail banking experience are required.

Candidates should be able to work with cash handling and exhibit strong service skills while adhering to compliance and record-keeping standards.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required.
• Cash-handling experience preferred.
• Excellent customer service skills.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, and Spreadsheet experience preferred.
• Strong problem-solving skills to resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier's checks, and night drop bags.
• Reconcile cash drawer by counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and provide knowledge of Dime products and services.
• Support branch manager through in-branch sales and campaigns.
• Report under BSA/Currency Transaction Report/SAR requirements.

Skills

Customer service

Cash handling

Problem solving

Compliance

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

MS Outlook / Email

Job description

Job Details

Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Bronx Branch in Bronx, New York. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

All applicants need to attach a recent resume.

Responsibilities

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Excellent customer service skills.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.