Customer Service Associate - Long Island City Branch

BNB Bank; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Commercial Bank is hiring a Customer Service Associate at its Long Island City branch in Queens. The CSA will ensure accurate completion of customer requests and services, respond to inquiries promptly, and process routine bank transactions.

Prior experience in related banking roles is a plus. The position is on-site in Long Island City, NY, with full-time hours and opportunities to support branch operations and sales efforts.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 1 year of retail banking experience is required.
• Cash-handling experience is preferred.
• Advanced PC, network, email, and MS Office skills are preferred.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support branch manager's business development efforts through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act requirements (CTR, SAR) and internal reporting.
• Perform New Account and File Maintenance reviews to ensure data accuracy for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Identify opportunities to service clients with lending needs and refer to the appropriate department.
• Make decisions on overdrafts, overrides, etc., in absence of managers.
• Cross-train on teller window and banking platform as required.

Skills

Customer service

Cash handling

Problem solving

Regulatory compliance

Data entry

Education

High School Diploma or equivalent

Tools

PC skills

Email

Internet

Word processing

Spreadsheet

Job description

Customer Service Associate - Long Island City Branch

Job Category: Branch

Requisition Number: CUSTO003809

• Posted : September 22, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Long Island City, NY 11104, USA

Description

Summary: Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Long Island City Branch in Queens. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

Responsibilities:

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Qualifications:

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.