Customer Service Associate - Bronx Branch

BNB Bank; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Commercial Bank in Bronx, NY is hiring a Customer Service Associate at its Bronx Branch. The CSA will ensure accurate completion of customer requests, respond to inquiries promptly, and handle routine bank transactions.

The role requires up to one year of retail banking experience, strong numeric and regulatory acumen, extensive cash handling, and the ability to cross-sell services while maintaining compliance with BSA/CTR/SAR requirements.

Qualifications

• Minimum 1 year retail banking experience.
• Cash-handling experience preferred.
• Strong problem-solving skills and compliance knowledge.

Responsibilities

• Process customer transactions accurately and efficiently (deposits, withdrawals, transfers, money orders, cash advances, cashier's checks).
• Reconcile cash drawer by counting and packaging currency and coins.
• Perform account services for all customers of Dime.
• Respond to inquiries and provide knowledge of Dime products and services.
• Support Branch Manager through in-branch sales and campaigns.
• Report under BSA, CTR, SAR and internal tracking.
• Perform New Account and File Maintenance reviews for SOX 404 accuracy.
• Maintain current knowledge of bank regulatory requirements.
• Identify lending opportunities and refer to appropriate department.
• Make decisions within authority (overdrafts, overrides) when managers absent.
• Cross-train on teller window and banking platform as needed.

Skills

Cash handling

Customer service

Banking software

Education

High School Diploma or equivalent

Tools

Microsoft Office

Banking software

Job description

Customer Service Associate - Bronx Branch

Job Category: Branch

Requisition Number: CUSTO003814

• Posted : September 23, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Bronx, NY 10473, USA

Description

Summary: Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Bronx Branch in Bronx, New York. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

All applicants need to attach a recent resume.

Responsibilities:

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Qualifications:

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.