Customer Service Associate - Long Island City Branch

Dime Community Bank; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dime Community Bank is hiring a Customer Service Associate at its Long Island City branch. This role focuses on accurate processing of customer requests, timely inquiries, and routine bank transactions.

Prior universal banker or related banking experience is a plus, with hourly pay ranging from $22–$29 based on skills and location. The CSA will handle deposits, withdrawals, transfers, and everyday banking tasks while maintaining compliance with applicable regulations.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required.
• Cash-handling experience preferred.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support branch manager through in-branch sales, phone, and direct mailing campaigns.
• Report under BSA requirements related to CTR, SAR and internal tracking reports.
• Perform New Account and File Maintenance reviews for data accuracy (SOX 404).
• Possess current knowledge of bank regulatory requirements.
• Identify opportunities for and service clients with lending needs and refer to appropriate department.
• Make authority-based decisions in absence of managers (overdrafts, overrides, etc.).
• Cross train on teller window and banking platform as required.

Skills

Retail banking

Cash handling

Problem solving

Education

High School Diploma

Tools

PC skills

MS Office

Job description

Customer Service Associate - Long Island City Branch

Job Category: Branch

Requisition Number: CUSTO003809

• Posted : September 22, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Long Island City, NY 11104, USA

Description

Summary: Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Long Island City Branch in Queens. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

Responsibilities:

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Qualifications:

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.