Customer Service Associate — 1st Shift, $16/hr + Benefits

TTI Consumer Power Tools, Inc.; United States; On-site; USD 18,000 - 26,000; Full time

Job summary

TTI Power Equipment is hiring a Customer Service Associate to join its Anderson, SC, team for 1st shift (Mon-Fri, 9:00 am – 6:00 pm). The role offers $16.00 per hour to start, onsite at 100 Innovation Way, with a full benefits package including tuition assistance, 401(k) and medical/dental/vision coverage.

The position supports warranty processing and order coordination. Responsibilities include handling consumer and distributor calls, authorizing warranty coverage, assisting with warranty and

Qualifications

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Phone etiquette

Stress management

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

TTI Power Equipment is hiring a Customer Service Associate to join its Anderson, SC, team for 1st shift (Mon-Fri, 9:00 am – 6:00 pm). The role offers $16.00 per hour to start, onsite at 100 Innovation Way, with a full benefits package including tuition assistance, 401(k) and medical/dental/vision coverage.

The position supports warranty processing and order coordination. Responsibilities include handling consumer and distributor calls, authorizing warranty coverage, assisting with warranty and