TTI Bilingual Customer Service Job Fair - Thursday, September 24th

Techtronic Industries - TTI; Anderson (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

Techtronic Industries - TTI in Anderson, SC is hosting an Onsite Job Fair on Thursday, September 24th from 10am to 2pm. We are hiring bilingual Customer Service Associates for the Customer Engagement Department, with 1st shift, Monday–Friday.

Starting pay is $17.11 per hour with a comprehensive benefits package including tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays. Interviews and offers will be extended onsite during the event.

Qualifications

• High School Education or equivalent.
• Minimum one year in customer service, call center, or related field with inbound call experience.
• Strong written and verbal skills.

Responsibilities

• Respond to consumer, service center & distributor calls regarding policies and procedures.
• Verify and authorize warranty coverage for callers.
• Provide direction to callers dealing with warranty and non-warranty service.
• Resolve issues for ASC or consumers while enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of orders.

Skills

Bilingual

Strong communication

Excellent phone skills

Education

High School or equivalent

Tools

Microsoft Word

Excel

Access

Job description

Job Description

TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, September 24th

Job Description

We are currently hiring Bilingual Customer Service Associates to work in our Customer Engagement Department.

We will be doing interviews and extending offers while you are onsite at the event.

Location

100 Innovation Way, Anderson SC 29621

When

Thursday, September 24th from 10am - 2pm

Please see the following job description for the positions we are hiring for.

TTI Power Equipment has openings in its Anderson, SC office for Bilingual Customer Service Associates on 1st shift. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.

Shift Hours

1st Shift: Monday – Friday, 9:0 am – 6:00 pm

Pay

Starting at $17.11/hr

REQUIREMENTS

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

RESPONSIBILITIES

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.