Customer Service Associate - Onsite Job Fair & Interviews

TTI Group; Anderson, Northern (SC, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Tuition assistance

401(k) match

Medical/dental/vision coverage

Vacation and holidays

Job summary

TTI Power Equipment is hosting an onsite job fair in Anderson, SC, seeking a Customer Service Associate for 1st shift, with interviews and offers during the event. The role focuses on assisting customers, handling warranty questions, and directing service needs.

The position requires strong communication, experience in call centers or customer service, and proficiency with MS Word/Excel. Weekend work is expected.

Qualifications

• High School Education or equivalent.
• Minimum one year in customer service/call center with inbound call experience.
• Strong written and verbal skills.
• Ability to handle irate callers and high-stress situations.
• Proficient with Microsoft Word and Excel; Access would be a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Phone skills

Microsoft Word

Microsoft Excel

Warranty knowledge

Education

High School diploma or equivalent

Tools

Microsoft Access

Job description

TTI Power Equipment is hosting an onsite job fair in Anderson, SC, seeking a Customer Service Associate for 1st shift, with interviews and offers during the event. The role focuses on assisting customers, handling warranty questions, and directing service needs.

The position requires strong communication, experience in call centers or customer service, and proficiency with MS Word/Excel. Weekend work is expected.