TTI Customer Service Job Fair - Thursday, September 24th

TTI Group; Anderson, Northern (SC, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Tuition assistance

401(k) match

Medical/dental/vision coverage

Vacation and holidays

Job summary

TTI Power Equipment is hosting an onsite job fair in Anderson, SC, seeking a Customer Service Associate for 1st shift, with interviews and offers during the event. The role focuses on assisting customers, handling warranty questions, and directing service needs.

The position requires strong communication, experience in call centers or customer service, and proficiency with MS Word/Excel. Weekend work is expected.

Qualifications

• High School Education or equivalent.
• Minimum one year in customer service/call center with inbound call experience.
• Strong written and verbal skills.
• Ability to handle irate callers and high-stress situations.
• Proficient with Microsoft Word and Excel; Access would be a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Phone skills

Microsoft Word

Microsoft Excel

Warranty knowledge

Education

High School diploma or equivalent

Tools

Microsoft Access

Job description

**Job Description:**TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, September 24thWe are currently hiring Customer Service Associates to work in our Customer Engagement Department.Please submit your application prior to the career fair to speed up the process.We will be doing interviews and extending offers while you are onsite at the event.**Location:**100 Innovation Way, Anderson, SC 29621**When:**Thursday, September 24th (10am - 2pm)Please see the following job description for the positions we are hiring for.TTI Power Equipment has openings in its Anderson, SC office for **Customer Service Associate** on 1st shift**.** We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.**Shift Hours:****1st Shift: Monday – Friday, 9:00 am – 6:00 pm****Pay:****Starting at $16.00/hr****REQUIREMENTS**:* High School Education or equivalent.* Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.* Strong written and verbal skills.* Ability to communicate well with callers using a clear understanding voice.* Ability to professionally handle irate callers and high stress situations.* Excellent phone skills.* Ability to satisfy consumers and end users with minimal request for management intervention.* Proficient with Microsoft Word and Excel, Access would be a plus.* Weekend work required.**RESPONSIBILITIES:*** Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.* Verify and authorize warranty coverage for all callers.* Provide helpful direction to callers dealing with warranty & non-warranty service.* Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.* Provide callers with location to purchase parts & receive repair service.* Work with internal customers on warranty claims, stock issues, lost or damaged freight.* Enter orders, provide pricing and stock availability and status of order to all customers.* Other duties as assigned.