TTI Customer Service Job Fair - Thursday, September 24th

Techtronic Industries - TTI; Anderson (SC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation

Holidays

Job summary

Techtronic Industries - TTI is hosting an onsite job fair in Anderson, SC for a Customer Service Associate on 1st shift. The role offers competitive wages and a comprehensive benefits package, with interviews and offers extended on-site.

The position requires one year of related experience, strong communication skills, and proficiency in Word/Excel, with weekend work expected. The Anderson office is located at 100 Innovation Way, and the shift runs Monday to Friday, 9:00 am - 6:00 pm, starting

Qualifications

• High School Education or equivalent is required.
• Minimum one year in a customer service, call center, or closely related field with inbound call experience.
• Strong written and verbal communication skills.
• Ability to handle irate callers and high-stress situations.
• Proficient with Microsoft Word and Excel; Access is a plus.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding policies and procedures.
• Verify and authorize warranty coverage for callers.
• Provide guidance on warranty and non-warranty service.
• Resolve issues for ASC or consumers while enforcing policy.
• Provide locations to purchase parts and receive repair service.
• Enter orders, provide pricing and stock status to customers.
• Other duties as assigned.

Education

High School Education or equivalent

Tools

Microsoft Word

Excel

Access

Job description

Job Description

TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, September 24th. We are currently hiring Customer Service Associates to work in our Customer Engagement Department. We will be doing interviews and extending offers while you are onsite at the event.

Please see the following job description for the positions we are hiring for.

TTI Power Equipment has openings in its Anderson, SC office for Customer Service Associate on 1st shift. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.

Location

100 Innovation Way, Anderson, SC 29621

When

Thursday, September 24th (10am - 2pm)

Shift Hours

1st Shift: Monday - Friday, 9:00 am - 6:00 pm

Pay

Starting at $16.00/hr

REQUIREMENTS

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

RESPONSIBILITIES

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.