Customer Service Associate

Steinhafels Furniture; Waukesha (WI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Paid training

Paid time off

Paid holidays

Health insurance

Dental insurance

401(k)

ESOP participation

Job summary

Steinhafels Furniture in Waukesha, WI is hiring a full-time Customer Service Associate to assist customers in-person and over the phone, handling order updates, exchanges, and deliveries. The role includes troubleshooting issues and maintaining a positive store experience.

You should be computer literate with strong communication skills; weekend and holiday shifts are required. Some days may include home-based work when not in the store, reflecting our hybrid work approach.

Qualifications

• Customer service experience preferred.
• Excellent communication skills and dependable.
• Must be computer literate and able to use store systems.
• Ability to work weekends and holidays.
• Hybrid work setup: store office in Waukesha with some home-based days.

Responsibilities

• Assist customers in-person and over the phone,Inform customers about actions regarding orders (part ordered, exchange, delivery).
• Troubleshoot and resolve customer issues/complaints promptly; perform other duties as assigned.

Skills

Customer service

Communication

Computer literacy

Phone support

Job description

Steinhafels is now recruiting for a full-time Customer Service Associate to join our team at our Waukesha location. This position would include an average of 2 - 4 shifts per month working from our Waukesha store office. When not working in our beautiful store, you would work from your southeastern Wisconsin home.

Steinhafels, founded in 1934, is an employee-owned, family-run company. Our associates have voted us a Top Workplace in southeastern Wisconsin 10 times! With our positive company culture and strong focus on work-life balance for our associates, we continue to be an employer of choice and are looking to add to our dynamic team.

Based on eligibility, we offer many great benefits including a fantastic employee discount, paid training, paid time off, paid holidays, health & dental insurance, 401(k), participation in our Employee Stock Ownership Plan, and more.

Primary responsibilities include Assisting customers in-person and over the phone to inform them of actions taking place regarding their order (part ordered, exchange, delivery, etc...). Troubleshooting and working to resolve customer issues/complaints in a timely manner, and other duties as assigned.

Must be computer literate, dependable, and have exceptional communication and customer service skills. Prior experience in a customer related field preferred. Working weekends and holidays would be a requirement, as well as some closing shifts.