Hybrid Customer Service Associate (In-Store & Remote)

Steinhafels Furniture; Waukesha (WI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Paid training

Paid time off

Paid holidays

Health insurance

Dental insurance

401(k)

ESOP participation

Job summary

Steinhafels Furniture in Waukesha, WI is hiring a full-time Customer Service Associate to assist customers in-person and over the phone, handling order updates, exchanges, and deliveries. The role includes troubleshooting issues and maintaining a positive store experience.

You should be computer literate with strong communication skills; weekend and holiday shifts are required. Some days may include home-based work when not in the store, reflecting our hybrid work approach.

Qualifications

• Customer service experience preferred.
• Excellent communication skills and dependable.
• Must be computer literate and able to use store systems.
• Ability to work weekends and holidays.
• Hybrid work setup: store office in Waukesha with some home-based days.

Responsibilities

• Assist customers in-person and over the phone,Inform customers about actions regarding orders (part ordered, exchange, delivery).
• Troubleshoot and resolve customer issues/complaints promptly; perform other duties as assigned.

Skills

Customer service

Communication

Computer literacy

Phone support

Job description

Steinhafels Furniture in Waukesha, WI is hiring a full-time Customer Service Associate to assist customers in-person and over the phone, handling order updates, exchanges, and deliveries. The role includes troubleshooting issues and maintaining a positive store experience.

You should be computer literate with strong communication skills; weekend and holiday shifts are required. Some days may include home-based work when not in the store, reflecting our hybrid work approach.