Hybrid Customer Service Specialist — In-Store & Remote

Steinhafels; Wisconsin; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fantastic employee discount

Paid training

Paid time off

Paid holidays

Health & dental insurance

401(k)

Employee Stock Ownership Plan

Job summary

Steinhafels in Waukesha, WI is seeking a full-time Customer Service Associate to join our team. The role involves assisting customers in-store and over the phone, communicating order status, exchanges, and deliveries, and ensuring a positive shopping experience.

This hybrid position offers occasional shifts at the store and some work from home in Southeast Wisconsin. The ideal candidate is computer literate with strong communication and customer service skills and is comfortable working

Qualifications

• Must be computer literate, dependable, and have exceptional communication and customer service skills.
• Prior experience in a customer related field preferred.
• Working weekends and holidays would be a requirement, as well as some closing shifts.

Responsibilities

• Assist customers in-person and by phone, informing them of actions regarding their order (part ordered, exchange, delivery).
• Troubleshoot and resolve customer issues/complaints promptly and perform additional duties as assigned.

Skills

Customer service

Communication

Computer literacy

Dependability

Job description

Steinhafels in Waukesha, WI is seeking a full-time Customer Service Associate to join our team. The role involves assisting customers in-store and over the phone, communicating order status, exchanges, and deliveries, and ensuring a positive shopping experience.

This hybrid position offers occasional shifts at the store and some work from home in Southeast Wisconsin. The ideal candidate is computer literate with strong communication and customer service skills and is comfortable working