Customer Service Associate

Steinhafels; Wisconsin; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fantastic employee discount

Paid training

Paid time off

Paid holidays

Health & dental insurance

401(k)

Employee Stock Ownership Plan

Job summary

Steinhafels in Waukesha, WI is seeking a full-time Customer Service Associate to join our team. The role involves assisting customers in-store and over the phone, communicating order status, exchanges, and deliveries, and ensuring a positive shopping experience.

This hybrid position offers occasional shifts at the store and some work from home in Southeast Wisconsin. The ideal candidate is computer literate with strong communication and customer service skills and is comfortable working

Qualifications

• Must be computer literate, dependable, and have exceptional communication and customer service skills.
• Prior experience in a customer related field preferred.
• Working weekends and holidays would be a requirement, as well as some closing shifts.

Responsibilities

• Assist customers in-person and by phone, informing them of actions regarding their order (part ordered, exchange, delivery).
• Troubleshoot and resolve customer issues/complaints promptly and perform additional duties as assigned.

Skills

Customer service

Communication

Computer literacy

Dependability

Job description

Overview

Steinhafels is now recruiting for a full-time Customer Service Associate to join our team at our Waukesha location. This position would include an average of 2 - 4 shifts per month working from our Waukesha store office. When not working in our beautiful store, you would work from your Southeast Wisconsin home.

Steinhafels, founded in 1934, is an employee-owned, family-run company. Our associates have voted us a Top Workplace in Southeast Wisconsin 10 times! With our positive company culture and strong focus on work-life balance for our associates, we continue to be an employer of choice and are looking to add to our dynamic team. Based on eligibility, we offer many great benefits including:

• a fantastic employee discount
• paid training
• paid time off
• paid holidays
• health & dental insurance
• 401(k)
• participation in our Employee Stock Ownership Plan

and more.

Responsibilities

Primary responsibilities include: Assisting customers in-person and over the phone to inform them of actions taking place regarding their order (part ordered, exchange, delivery, etc...). Troubleshooting and working to resolve customer issues/complaints in a timely manner, and other duties as assigned.

Qualifications

Must be computer literate, dependable, and have exceptional communication and customer service skills. Prior experience in a customer related field preferred. Working weekends and holidays would be a requirement, as well as some closing shifts.

Zipcode

53186