Customer Service Associate

Savers; Walnut Creek (CA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Comprehensive onboarding and training

Bundled health plans (medical, Rx, dental, vision)

Company-paid life insurance

Wellness programs

401(k) plan with company matching

Paid time off

Mental health services

Job summary

Savers emphasizes creating excellent experiences for customers and community contributions through the position of Customer Service Associate. With comprehensive training and benefits, this role offers growth in a diverse and purpose-driven environment. Both full-time and part-time roles are available, providing flexibility for candidates.

Responsibilities

• Create an excellent experience for customers, donors, and team members.
• Support community initiatives through the organization’s thrift model.

Job description

Retail Store Team - Walnut Creek, California

Pay Range: Our starting pay ranges from $17.00 to $17.92 depending on job duty/position.

$17.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft

$17.26 = Clothing Sorter/Hanger, Hardware Sorter

$17.92 = Clothing Grader, Hardware Pricer, Material Handler

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofits. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for community programs. We are "Thrift Proud," supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an excellent experience for Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, with a diverse team from many backgrounds and perspectives.
• To work in a purpose-driven company with a business model that benefits the planet and local communities.
• Career development opportunities, supported by our store expansion plans and internal training programs.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, developing about 90% of our training internally, supplemented by renowned providers.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Wellness programs including smoking cessation, diabetes coaching, on-demand care
• 401(k) plan with company matching
• Paid time off
• Mental health services

Savers is an E-Verify employer.