Customer Service Associate

Savers | Value Village; Saugus (MA); On-site; USD 20,664 - 21,779; Full time

Benefits offered by this job

Healthcare Plans

Paid Time Off

Team member discounts

Flexible spending accounts

Employee Assistance Program

Retirement Plan with matching contributions

Life insurance

Job summary

Savers | Value Village in Saugus, MA is hiring Customer Service Associates to create outstanding experiences for customers and donors. Positions are available in both full-time and part-time capacities. Ambitious candidates will thrive in a purpose-driven organization that values diversity and community impact. Benefits include healthcare coverage, paid time off, employee discounts, and a 401(k) retirement plan with company matching. Join us to contribute to an impactful mission and enjoy comprehensive training from day one.

Qualifications

• Customer Service Associates create an awesome experience for customers, donors, and team members.
• Strong interpersonal skills to work with people from various backgrounds.
• Flexibility to work full-time or part-time.

Responsibilities

• Provide exceptional customer service in a retail setting.
• Support team members and promote a positive environment.
• Participate in onboarding and training processes.

Job description

Description

Job Title: Customer Service Associate

Pay Range: Starting pay ranges from $15.00 to $15.81 depending on job duty/position.

• $15.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft
• $15.23 = Clothing Sorter/Hanger, Hardware Sorter
• $15.45 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes
• $15.81 = Clothing Grader, Hardware Pricer, Material Handler

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada and Australia, we champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items donated by the community to local nonprofit organizations, redirecting billions of pounds of used items away from landfills and onto our store racks for reuse, while providing partners with valuable funding for their community‑based programs. We are proud of our Thrift Proud mission, and our brand family includes Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. & Canada), Unique (U.S.), Village des Valeurs (Quebec) and Savers Australia.

Summary & Positions

At Savers / Value Village, Customer Service Associates create an awesome experience for our customers, donors and team members. We are hiring for both full‑time and part‑time Customer Service Associate positions.

What You Can Expect

• The opportunity to celebrate uniqueness and work with people from many different backgrounds and perspectives.
• To work in a purpose‑driven company that people love for its impact on the planet and local communities.
• An investment in the career path interests of our people, supporting continued growth and development as we expand our store network.

What You Get

Comprehensive onboarding and training from day one. Our training department and Savers University develop and deliver robust training to every team member across the organization, from new hires to senior executives. We develop around 90% of our training internally, partnering with renowned providers to supplement our offerings.

Benefits

Geographic & job eligibility rules may apply.

Healthcare Plans – Comprehensive coverage (medical, dental, vision) at a reasonable cost, with specialized health programs to improve wellness (quit smoking, counseling, diabetes management, chronic joint pain).

Paid Time Off – Sick Pay; Vacation Pay – Approximately 1‑2 weeks; 6 paid holidays plus 1‑2 floating holidays.

Team member discounts – Up to 50% off store merchandise.

Flexible spending accounts – Use pre‑tax dollars for eligible health and day‑care expenses.

Employee Assistance Program (EAP) – A suite of free tools and resources to manage life’s challenges and maintain a healthy work‑life balance.

Retirement Plan – 401(k) plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance – Company‑provided peace of mind and the option to purchase a supplemental plan.

Additional Benefits

Performance Merit Increases.

Savers is an E‑Verify employer.

Location

1160 Broadway, Saugus, MA 01906