Customer Service Associate

Savers; Redwood City (CA); On-site; USD 25,072 - 26,436; Full time

Benefits offered by this job

Bundled health plans

Company-paid life insurance

401k plan with matching contributions

Paid time off

Mental health services

Job summary

A leading thrift retail company in Redwood City is seeking Customer Service Associates to provide excellent experiences for customers and donors. The role offers opportunities for personal growth with comprehensive training and benefits. Ideal candidates will have strong communication skills and a passion for community service. Full-time and part-time roles are available.

Qualifications

• Ability to provide excellent customer service.
• Strong communication skills.
• Willingness to work in a diverse team environment.

Responsibilities

• Create an awesome experience for our customers.
• Collaborate with donors and fellow team members.
• Facilitate a welcoming environment in the store.

Job description

Overview

Pay Range: Our starting pay ranges from $18.20 to $19.19 depending on job duty/position.

$18.20 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft

$18.48 = Clothing Sorter/Hanger, Hardware Sorter

$19.19 = Clothing Grader, Hardware Pricer, Material Handler

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Role Summary

At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.

What you can expect

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.