Customer Service Associate

Savers; Santa Clara (CA); On-site; USD 25,072 - 26,436; Full time

Benefits offered by this job

Bundled health plans (medical, Rx, dental, vision)

Company-paid life insurance

Programs for smoking cessation, diabetes management, and on-demand care

401(k) plan with company matching

Paid time off

Mental health services

Job summary

A leading company in the thrift industry is seeking Customer Service Associates in Santa Clara, CA. The role involves creating exceptional experiences for customers and supporting a purpose-driven business model that positively impacts the community. Full-Time and Part-Time positions are available, offering opportunities for career growth and comprehensive benefits.

Responsibilities

• Create exceptional experiences for Customers, Donors, and Team Members.
• Provide comprehensive onboarding and training.

Job description

Description

Customer Service Associate

Pay Range : Our starting pay ranges from $18.20 to $19.19 depending on job duty/position. $18.20 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft. $18.48 = Clothing Sorter/Hanger, Hardware Sorter. $18.75 = Bed & Bath, Books, CDC Ambassador, FOLI, Jewelry, Recycler, Shoes. $19.19 = Clothing Grader, Hardware Pricer, Material Handler.

Who we are: As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are “Thrift Proud,” supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more at savers.com about our impact and the #ThriftProud movement. Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of people from diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Opportunities for career growth and development, supported by our aggressive store expansion plans.

What you get:

• Comprehensive onboarding and training from day one, with a dedicated training department/Savers University that develops and delivers most training internally.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Programs for smoking cessation, diabetes management, and on-demand care
• A 401(k) plan with company matching
• Paid time off
• Mental health services

Savers is an E-Verify Company.

Address: 3510 Homestead Road, Santa Clara, CA 95051