Customer Service Associate

Wawa, Inc.; Suffolk (VA); On-site; USD 20,664 - 25,830; Part time

Benefits offered by this job

Medical, dental, vision benefits

Education Assistance Program

Employee Stock Ownership Plan (ESOP)

401(k) with matching contributions

Job summary

A leading convenience store chain in Suffolk, Virginia is seeking a Customer Service Associate to enhance customer interactions and efficiently prepare food items. You will engage with customers, operate the cash register, and ensure that stores remain inviting and clean. This role offers benefits including medical coverage, an Employee Stock Ownership Plan, and a 401(k) with matching contributions. The ideal candidate thrives in a fast-paced environment and is a team player.

Qualifications

• Must be 16+ years old with reliable transportation.
• Enjoy working in a team environment.
• Ability to thrive in a fast‑paced environment.

Responsibilities

• Greet and engage with customers to ensure their needs are met quickly and courteously.
• Prepare food items such as breakfast items and sandwiches.
• Operate the cash register and handle payments.

Skills

Great communication skills

Customer service skills

Ability to multitask

Teamwork

Job description

Join to apply for the Customer Service Associate role at Wawa, Inc.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day‑brighteners, and go‑getters, building skills, opening doors to new career opportunities, and contributing to our communities.

What you’ll do

• Greet and engage with customers to ensure their needs are met quickly and courteously.
• Prepare food items such as breakfast items, built‑to‑order sandwiches, specialty beverages, and pizzas, while keeping the coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, and assist with lottery and ID verification for age‑restricted products.
• Ensure stores are well‑stocked and shelves remain fresh, full, and inviting.
• Help keep stores clean and safe by following all established policies, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits

• Medical, dental, vision, and mental health benefits.
• Employee Stock Ownership Plan (ESOP).
• 401(k) with matching contributions.
• Education Assistance Program.
• Paid parental leave, store discounts, paid time off, flexible schedules, and access to additional wellness programs.

Qualifications

• Great communication and customer service skills.
• Ability to thrive in a fast‑paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoy working in a team environment.

The hourly range for this position is $15.00 – $18.75 and is commensurate with position, experience, and location. Associates in this position receive a $1.50 shift differential for hours worked between 12 am–6 am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal‑opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect, and discrimination of any kind will not be tolerated. In accordance with federal, state, and local laws, we recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.