Customer Account Representative

SNI Companies; Saint Petersburg (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

SNI Companies in Saint Petersburg, FL seeks a Customer Account Representative to support a B2B loyalty and rewards team. You will handle customer inquiries, resolve issues, process orders, and provide essential administrative support to the sales group.

This full-time on-site role (swing shift) runs Monday through Friday from 9am–6pm or 10am–7pm. Starting pay is $18–$20 per hour, plus benefits including medical insurance, retirement match, PTO, and more.

Qualifications

• Experience in a sales support or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry.

Responsibilities

• Serve as the primary phone point of contact for customers seeking information regarding products and services.
• Process sales orders and ensure accuracy in pricing and product descriptions.
• Assist in resolving customer issues over the phone and complaints in a professional and efficient manner.
• Coordinate with the sales team to ensure smooth order fulfillment and timely delivery.
• Prepare and send quotations or proposals to potential customers.
• Maintain accurate records of sales activities, customer interactions, and transactions.
• Provide administrative support to the sales team, including preparing sales reports, updating CRM systems, and handling correspondence.

Skills

Sales support

Customer service

CRM software

MS Office

Communication

Organizational

Tools

Salesforce

Job description

We are seeking a Customer Account Representative to join an established team for a B2B company in loyalty and reward programs. This role involves interacting with customers, resolving any emerging problems, and providing administrative support to the sales team. This is a swing shift to support business needs.

Full-time | Monday - Friday | 9am - 6pm or 10am - 7pm

St. Petersburg, FL , 33710 (100% onsite)

Starting Pay: $18-$20/hr + great benefits (50% of medical insurance premium, retirement 3% match, PTO and more!)

Responsibilities:

• Serve as the primary phone point of contact for customers seeking information regarding products and services.
• Process sales orders and ensure accuracy in pricing and product descriptions.
• Assist in resolving customer issues over the phone and complaints in a professional and efficient manner.
• Coordinate with the sales team to ensure smooth order fulfillment and timely delivery.
• Prepare and send quotations or proposals to potential customers.
• Maintain accurate records of sales activities, customer interactions, and transactions.
• Provide administrative support to the sales team, including preparing sales reports, updating CRM systems, and handling correspondence.

Requirements

• Proven experience in a sales support role or similar customer service position.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and record-keeping.
• Proficiency in MS Office, with experience in CRM software (e.g., Salesforce) preferred.
• Ability to work effectively both independently and as part of a team.