Customer Service Associate

FF Inc; Milwaukee (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Full-time schedule

Career advancement

Job summary

FF Inc. in Milwaukee, WI is seeking a Customer Service Associate who enjoys talking to people and solving problems. You will answer questions, provide information about services, and help resolve concerns as part of a supportive team.

No extensive experience required. Strong communication, a positive attitude, and willingness to learn are valued. You will handle requests, update accounts, and ensure every interaction reflects a welcoming, professional experience.

Qualifications

• Strong communication skills and a positive attitude.
• Willingness to learn new systems and processes.
• Customer-facing experience is a plus, but not required.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Assist customers with questions, requests, and general support.
• Provide friendly and professional service during every interaction.
• Explain products, services, and company information clearly.
• Help resolve customer concerns and find appropriate solutions.
• Process customer requests and account updates.
• Follow up with customers when needed.
• Keep accurate records of customer interactions.
• Work with team members to ensure timely support.
• Maintain a professional and organized work environment.

Skills

Friendly demeanor

Strong communication

Interpersonal skills

Organized

Team-oriented

Willingness to learn

Tools

CRM software

Job description

About The Position

We’re looking for a friendly, dependable, and people-focused Customer Service Associate to join our team. If you enjoy talking to people, solving problems, and making sure customers have a great experience, this could be a great fit.

Location

Milwaukee, WI

Employment Type

Full-Time

As a Customer Service Associate, you’ll interact directly with customers, answer questions, provide information about our services, and help resolve concerns. You’ll be an important part of creating a welcoming, professional experience while working alongside a supportive team.

No extensive experience required — we’re looking for people with strong communication skills, a positive attitude, and a willingness to learn.

What You’ll Do

• Assist customers with questions, requests, and general support
• Provide friendly and professional service during every interaction
• Explain products, services, and company information clearly
• Help resolve customer concerns and find appropriate solutions
• Process customer requests and account updates
• Follow up with customers when needed
• Keep accurate records of customer interactions
• Work with team members to ensure customers receive timely support
• Maintain a professional and organized work environment
• Contribute to team goals and overall customer satisfaction

What We’re Looking For

• Friendly, outgoing, and comfortable talking to new people
• Strong communication and interpersonal skills
• Positive and professional attitude
• Dependable with strong follow-through
• Organized and able to handle multiple priorities
• Comfortable working in a fast-paced, team-oriented environment
• Willingness to learn new systems and processes
• Customer service, retail, hospitality, restaurant, or other customer-facing experience is a plus, but not required

What We Offer

• Competitive compensation
• Paid training and ongoing support
• Full-time schedule
• Opportunities for advancement
• Hands-on professional experience
• Supportive and collaborative team environment
• Opportunities to develop communication, customer service, and leadership skills

Who Thrives Here?

You’ll do well in this role if you’re energetic, approachable, dependable, and genuinely enjoy working with people. We value team members who take initiative, communicate well, and want to continue learning and growing.

Whether you’re starting your career or looking to take your customer service experience into a new environment, we’re looking for people who are ready to contribute and grow with the team.

Skills: teamwork,relationship building,computer skills,time management,crm navigation,adaptability,product knowledge,troubleshooting,computer proficiency,persuasion,team collaboration,relationship-building,communication skills,email communication,listening,sales orientation,crm software,technology navigation,customer service skills,crm systems,customer relationship management,problem-solving skills,technical troubleshooting,sales skills,basic computer proficiency,customer,organization,persuasive conversations,customer service,listening skills,excellent communication skills,customer relationship management (crm),persuasive conversation,ownership,organizing operations,solution-oriented demeanor,tech-savvy,sales,customer engagement,interpersonal skills,customer interaction,tech-savviness,organizational skills,basic computer skills,crm proficiency,active listening,problem-solving,collaborative teamwork,communication,calm demeanor,collaboration,email,basic,problem solving