Customer Service Call Center - (Chat & Voice)

Palmer Consulting Firm; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for growth

Flexible schedules

Great rewards and recognition

Culturally diverse environment

Monthly team building activities

Job summary

A customer service solutions provider is hiring Call Center Representatives for a remote role based in Houston, TX. This position offers flexible schedules and growth opportunities, focusing on providing outstanding customer experiences through chat and voice interactions. Ideal candidates should have customer service experience, a high school diploma, and strong problem-solving skills. An engaging and diverse work environment awaits those looking to contribute to a transformational approach in customer interactions.

Qualifications

• Minimum six months of customer service experience required.
• Dependable with reliable transportation.
• Ability to maintain a professional attitude toward customers.
• Ability to maintain a positive, empathetic, and professional attitude toward customers.
• Great problem-solving skills and the desire to help customers.
• Ability to do simple math problems.
• Multitasking capabilities.
• Typing - Data Entry - 35+ WPM

Responsibilities

• Assist customers via chat and voice channels.
• Maintain a positive and empathetic approach.
• Perform data entry and solve customer queries.

Skills

Customer service experience

Positive attitude

Problem-solving skills

Data Entry - 35+ WPM

Multitasking capabilities

Data entry

Education

High School Diploma or equivalent

Job description

Customer Service Call Center - (Chat & Voice)

About the job Customer Service Call Center - (Chat & Voice)

MUST live locally to one of the following locations:

• Houston, TX
• Fort Worth, TX
• Tyler, TX
• Waco, TX
• Aubry, TX
• Denton, TX (15 miles from the city center)
• Krum, TX
• Temple, TX
• Ennis, TX
• Waxahachie, TX
• Terrell, TX

We are looking to hire Call Center Representatives for a key client growing and expanding their team. All work and training will be done remotely from your home. We will ship equipment to your house to help you get set up for success! You will work for a company that is redefining the way companies interact with consumers. Their technology helps companies create a personalized, predictive, and effortless customer experience across all channels. Their customers are some of the world's largest and most recognizable brands and they assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

What's in it for me?

• Proven opportunity for growth (we do not hire any leadership from outside)
• Flexible schedules across many times of day, afternoon, evening, and nights
• Great rewards and recognition
• Culturally diverse and engaging environment
• Monthly team building activities
• Great location and fantastic workspace

What experience do I need?

• Six months or more of customer service experience
• Great attitude and willingness to learn
• Dependable with reliable transportation
• Ability to maintain a positive, empathetic, and professional attitude toward customers
• Great problem-solving skills and the desire to help customers
• Ability to do simple math problems
• Multitasking capabilities
• Typing - Data Entry - 35+ WPM
• High School Diploma or equivalent

What is the process?

• Apply
• Interview and Test
• Pre-Employment Screening (You will need to pass a drug screen and background check going back 10 years - misdemeanors are okay)