Customer Service Associate

Austincc; Durham (NC); On-site; USD 16,531 - 19,286; Part time

Benefits offered by this job

Supportive and friendly team

Opportunities to learn new skills

Make a positive impact in the community

Job summary

A local retail service provider is hiring Customer Service & Retail Associates in Durham, North Carolina. The position involves providing exceptional customer service, assisting with various store functions like shipping and printing, and operating the point-of-sale system. Ideal candidates should be friendly, professional, and able to lift packages up to 50 lbs. Hourly pay ranges from $12.00 to $14.00 based on experience, with opportunities for skill growth in a supportive environment.

Qualifications

• Previous retail or customer service experience preferred.
• Strong computer skills and a quick learner.
• Comfortable lifting packages up to 50 lbs.
• Friendly, professional, and dependable.
• Notary public certification a plus.

Responsibilities

• Deliver exceptional customer service to all guests.
• Assist customers with shipping, packing, printing, and copying.
• Guide customers through our full range of services.
• Operate the point-of-sale system accurately.

Skills

Customer service

Retail experience

Strong computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

At The UPS Store, we go beyond shipping—we help small businesses and individuals thrive. From professional printing and mailbox rentals to notary and packing services, we’re a one-stop shop for essential business support.

Position Overview

We are hiring Customer Service & Retail Associates who are energetic, detail-oriented, and passionate about helping others. You'll be trained on all store functions including shipping, printing, point-of-sale, and customer service. No prior UPS Store experience is necessary—just a positive attitude and willingness to learn!

Key Responsibilities

• Deliver exceptional customer service to all guests
• Assist customers with shipping, packing, printing, and copying
• Use computers and office equipment (copiers, scanners, laminators, etc.)
• Guide customers through our full range of services (mailboxes, notary, passport photos, etc.)
• Operate the point-of-sale system accurately for transactions, refunds, and discounts
• Maintain a clean, organized, and professional store environment
• Take initiative and learn how to perform opening/closing duties

Qualifications

• Previous retail or customer service experience preferred
• Strong computer skills and a quick learner
• Comfortable lifting packages up to 50 lbs
• Friendly, professional, and dependable
• High school diploma or equivalent required
• Notary public certification a plus (but not required)
• Graphic design or Adobe experience is a bonus

Schedule & Pay

Store Hours:
Mon–Fri: 8 AM – 7 PM
Sat: 9 AM – 4 PM
Sun: 12 PM – 5 PM

Closed on major holidays

💰 Pay: $12.00 – $14.00 per hour (based on experience)

Why Join Us?

• Supportive and friendly team
• Opportunities to learn new skills and grow with the business
• Make a positive impact in the community
• 📍Work Location: In person – The UPS Store at 2301 Ellis Rd, Durham, NC