Digital Print / Center Associate/ Customer Service

The UPS Store 7171; Huntsville (AL); On-site; USD 16,531 - 20,664; Part time

Job summary

The UPS Store 7171 in Huntsville is hiring a Digital Print / Center Associate. This role involves delivering top-notch customer service, handling packing and shipping, and operating printing equipment. Ideal candidates should possess customer service experience and ideally a degree in graphic design.

The position is in-person and offers opportunities for both part-time and full-time engagement, with a pay rate of $13.00 per hour, paid bi-weekly. Candidates should have strong computer skills and be detail-oriented.

Qualifications

• At least one year of customer service experience required.
• Experience in print production/graphic design preferred or a relevant two-year degree.
• Strong computer skills are essential.

Responsibilities

• Understand and fulfill the needs of walk-in customers and inquiries.
• Manage customer packing, shipping, and/or print problems.
• Produce, design, and proof materials for print projects.

Skills

Customer service experience

Microsoft Office

Communication skills

Detail-oriented

Education

High school diploma or GED

Degree in graphic design or related field

Job description

Pay Rate: $13.00 per hour - paid bi-weekly

Part time & Full time positions available

The UPS Store is a franchised subsidiary of United Parcel Service (UPS) offering a range of services, including shipping, packaging, printing, and notary services.

This is NOT a remote position.

The Digital Print / Center Associate delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field, experience with Microsoft Office, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• May open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Strong computer skills, including Microsoft Office
• Good communication and people skills
• Strong analytical and math skills
• Highly organized and detail oriented
• Able to work and complete tasks independently in a quick turn environment
• Able to work collaboratively
• High energy level
• Prompt, reliable, and responsible
• Able to lift 40+ pounds