The UPS Store Full-Time Center Associate

The UPS Store 7171; Kailua (HI); On-site; USD 20,664 - 27,552; Full time

Job summary

The UPS Store 7171 in Kailua, Hawaii, is seeking a Center Associate to deliver world-class customer service by handling package processing for courier shipments and operating copiers, fax machines, binding, laminating, and point-of-sale devices.

The ideal candidate has prior retail sales experience, strong computer skills, the ability to develop rapport with customers, and a high school diploma or GED. Associates are eligible for a raise after training, and commissions/bonuses may boost pay.

Qualifications

• High school diploma or GED required.
• Strong computer and internet skills.
• Friendly, professional demeanor and quick learner.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Retail sales

Fast learner

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Center Associate delivers world‑class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point‑of‑sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best‑value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, can develop rapport with customers, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Associates are eligible for a raise after successfully completing training. Pay rates shown do not include commissions and bonus programs. A successful associate will boost their pay rate with commissions and bonuses.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Notary license preferred but not required
• Military base access preferred but not required