Part-Time Center Associate

Multi - Location Owner - Ellis Knickerbocker; Orlando (FL); On-site; USD 15,911 - 22,661; Full time

Job summary

The UPS Store is looking for a Full-Time or Part-Time Associate in Orlando, Florida. The successful candidate will deliver world-class customer service and assist with a variety of tasks including receiving and processing packages. Friendly and helpful demeanor is essential.

The role requires strong communication skills and the ability to lift over 40 pounds, with a preference for candidates holding a high school diploma or GED. Office equipment and retail experience will be beneficial.

Qualifications

• High school diploma or GED preferred.
• Strong computer skills.
• Outstanding phone skills.

Responsibilities

• Delivers outstanding customer service to walk‑in customers and telephone inquiries.
• Continuously practices good listening skills with customers and team members.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Maintains a clean, organized, and safe working environment.

Skills

Retail sales experience

Computer skills

Verbal communication skills

Written communication skills

Problem-solving skills

Education

High school diploma or GED

Job description

The UPS Store Full-Time or Part-Time Associate

$14.00 per hour to start

The UPS Store Associate delivers world‑class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point‑of‑sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best‑value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk‑in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED preferred
• Strong computer skills
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift and carry 40+ pounds