Service Advisor - Town and Country Toyota

Sonic Automotive; Seattle (WA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Unparalleled benefits

Job summary

Sonic Automotive is seeking a Service Advisor to run an efficient and profitable service department in Seattle. You will maximize production, control costs, and build a loyal clientele while maintaining service records.

The role requires dealership experience, strong communication, and the ability to read and interpret maintenance needs and cost estimates. You will ensure safety, regulatory compliance, and high customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma or the equivalent.
• Must have dealership experience.
• Ability to read and comprehend instructions.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Authorized to work in the USA.
• Must pass pre-employment checks including background, MVR, drug test, credit, and valid driver license.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts; establishes promised time.
• Monitors repair progress and communicates changes to customers; explains costs and time requirements.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintains CSI ratings at or above the manufacturer/branch average.
• Advises customers on vehicle maintenance per manufacturer's specifications.
• Maintains dealership standards for hours per repair order written.
• Follows federal, state, and local regulations including hazardous waste disposal and OSHA requirements.
• Follows safety policies and reports accidents immediately.

Skills

Communication skills

Sales experience

Reading comprehension

Professional appearance

Education

High school diploma or equivalent

ASE certification

Job description

Job Description

Our Service Advisor is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Duties and Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.


• Greets customers in a timely, friendly manner.


• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".


• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.


• Test-drive the vehicle or refer to the test technician as necessary.


• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.


• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.


• Maintains a dealership-prescribed standard for "hours per customer repair order written."


• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.


• Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.


• Must have dealership experience.


• Ability to read and comprehend instructions and information.


• Two years of experience in a dealership position.


• General knowledge of vehicle mechanical operations.


• ASE certification preferred.


• Sales experience preferred.


• Professional personal appearance.


• Excellent oral and written communication skills.


• All applicants must be authorized to work in the USA.


• All applicants must perform duties and responsibilities in a safe manner.


• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Benefits

• Comprehensive training.


• Competitive compensation.


• Unparalleled benefits.