Automotive Service Advisor

Lever, Inc.; South Burlington (VT); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and DIS

401(k) with company match

Paid time off

Vehicle/service discounts

Gym membership

Pet insurance

Annual incentives

Career advancement

Company events

Temp-controlled shop

Job summary

Heritage Toyota is seeking a Service Advisor to build trust with customers and ensure a positive service experience. On-the-job training is provided in a fast-paced shop with a temperature-controlled environment and supportive team.

The role requires strong communication, organizational skills, and the ability to work with ADP/CDK, Service Edge, Dealer Daily, and iPad systems. Salary ranges from $65,000 to $75,000 per year.

Qualifications

• Excellent customer relations skills, including basic sales skills.
• Fundamental computer and administrative/clerical skills.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers and determine the nature of their service requests.
• Explain policies, procedures, products, and services.
• Answer questions related to car repairs and servicing.
• Explain labor and parts estimates and investigate concerns.
• Track progress and keep customers apprised of status.
• Direct customers to cashier and assist with cashier duties.

Skills

Customer service

Sales basics

Computer skills

Administrative skills

Education

High school diploma or equivalent

Tools

ADP/CDK

Service Edge

Dealer Daily

iPad

Job description

Heritage Toyota is looking for a Service Advisor to join our team! This role is all about building trust and loyalty with our customers while ensuring they have a positive and seamless experience when bringing their vehicles in for service. We're seeking someone with strong communication skills, a passion for customer service, and a talent for staying organized in a fast-paced environment. Whether you have prior automotive experience or come from a customer service background, we provide on-the-job training to set you up for success. Plus, you'll be working in a temperature-controlled shop with a supportive team that values growth and excellence.

Key Responsibilities

• Greet customers coming into the service department and determine the nature of customers request.
• Explain company policies, procedures, products, services, etc.
• Answer a variety of questions related to car repairs and servicing.
• Explain labor and parts estimates; investigate customer concerns.
• Track progress on customers vehicles, and keep customers apprised.
• Direct customers to cashier, and assist with cashier duties as needed.
• Follow up with customers after work is done to ensure satisfaction.
• Use of ADP/CDK software, Tis, Service Edge, Dealer Daily and iPad to complete tasks.
• Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.
• Perform a variety of tasks associated with processing warranty claims.
• Maintain all required logs and records of service department activities.

As a Member of the H-Team, you'll enjoy:

• Comprehensive benefits: Medical, dental, vision, life, and disability insurance
• Childcare reimbursement to help with family needs
• Flexible spending accounts for added convenience
• 401(k) with company match to help secure your future
• Immediate accrual of paid time off- start taking time for yourself right away
• Substantial vehicle/service discounts- save big on your ride and services
• Wellness benefits including a free gym membership to keep you in top shape
• Pet insurance for your furry friends
• Annual incentives and opportunities for career advancement- we love to promote from within!
• Company events and community engagement to help you connect and give back
• Temperature-controlled work environment to keep you comfortable year-round!

Qualifications:

• Must possess a high school diploma (or equivalent).
• One to three years of relevant experience preferred, but willing to train the right person.
• Valid driver's license and acceptable driving record.
• Fundamental computer and administrative/clerical skills.
• Excellent customer relations skills, including basic sales skills.
• General technical knowledge related to vehicle maintenance and repair.
• Must be able to bend, kneel, stretch and stand over, under and next to all repair vehicles.
• Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is preferred.

$65,000 - $75,000 a year