Dedicated Customer Service

Tmc Transportation, Inc; Alvarado (MN); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

TMC Transportation, Inc. is seeking a Customer Service Rep to manage relationships with customers in the designated area by accepting freight, resolving issues, and ensuring that customer requirements are met.

The role involves booking freight, communicating with drivers and internal teams, and supporting process improvements while maintaining accurate records in our systems.

Formación

• Requires a four-year degree, preferably in Transportation and Logistics.
• Proficient in keyboard and 10-key entry.
• Strong problem-solving and detail orientation.
• Excellent interpersonal and customer-service skills.
• Ability to work in a fast-paced environment and manage stress.
• Ability to prepare routine reports and correspondence.

Responsabilidades

• Develop and maintain relationships with customers
• Review incoming trucks with customers to book freight
• Maintain and log pre-booked freight
• Solicit additional freight from new and existing customers
• Communicate with sales, fleet managers, and internal staff
• Participate in quality management and process improvement
• Enter customer data and shipping instructions into a computer database

Conocimientos

Keyboard proficiency

10-key

Attention to detail

Problem solving

Customer solicitation

Interpersonal skills

Fast-paced environment

Report writing

Educación

Four-year degree in Transportation and Logistics

Descripción del empleo

Job Description:

PRIMARY FUNCTION:

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES:

• Develop and maintain relationships with customers
• Obtain and upkeep driver and company productivity goals are being met
• Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
• Ability to maintain assigned territory of customers
• Maintain and log pre-booked freight that cannot be immediately assigned
• Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
• Research and resolve customer inquiries and problem
• Effectively communicate with customers, sales, fleet managers, and other internal personnel
• Participate in total quality management and process improvement teams
• Utilize web-based technology to gather and track operation data
• Enter customer data and shipping instructions into a computer database

MINIMUM QUALIFICATIONS/EXPERIENCE:

• Four-year degree, preferably in Transportation and Logistics and/or relevant experience
• Fluent in keyboard proficiency and 10-key
• Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
• Strong customer solicitation skills
• Excellent interpersonal skills
• Ability to function in a fast-paced work environment and tolerate stress
• Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.