Customer Service Assistant

Interconvey Pact; Los Angeles (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Interconvey Pact in Los Angeles, California, is looking for a dedicated Customer Service Assistant to enhance the customer experience. This role involves assisting customers, resolving issues, and providing exceptional service through various channels.

The ideal candidate should have a high school diploma, excellent communication skills, and the ability to work effectively in a fast-paced environment. The position offers the opportunity to collaborate with a supportive team to ensure each customer interaction is positive and professional.

Qualifications

• High school diploma or equivalent is required.
• Must possess strong communication skills, both written and verbal.
• Ability to swiftly resolve problems and provide solutions.

Responsibilities

• Respond efficiently to customer inquiries via multiple channels.
• Address customer complaints and provide accurate solutions.
• Maintain well-organized records of customer interactions.

Skills

Excellent communication skills

Strong problem-solving abilities

Empathy and patience

Proficiency in customer service software

Attention to detail

Education

High school diploma or equivalent

Associate's degree or higher preferred

Job description

Job Description

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Assistant. As a vital part of our customer service department, you will be responsible for ensuring that our customers have a positive and seamless experience when interacting with our company. Your primary role will be to assist customers, answer their questions, resolve issues, and provide exceptional service.

Key Responsibilities:

• Customer Assistance: Respond to customer inquiries via phone, email, chat, or in person in a friendly and professional manner.
• Issue Resolution: Effectively address customer concerns, complaints, and requests by providing accurate information and solutions.
• Product Knowledge: Develop a deep understanding of our products/services to assist customers effectively.
• Documentation: Maintain accurate and organized customer records, including contact information, interactions, and issues resolved.
• Communication: Keep customers informed about product updates, promotions, and company policies.
• Team Collaboration: Collaborate with other team members to ensure a consistent and positive customer experience.
• Administrative Tasks: Perform various administrative duties as needed to support the customer service department.

Qualifications

• High school diploma or equivalent; associate's degree or higher preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Empathy and patience when dealing with customers.
• Proficiency in using customer service software and computer systems.
• Ability to work in a fast-paced environment and handle high call/chat volumes.
• Attention to detail and accuracy in data entry.

All your information will be kept confidential according to EEO guidelines.