Customer Service Assistant

Aircraft Electric Motors, Inc.; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Aircraft Electric Motors, Inc. is seeking a Customer Service Assistant in New York to act as a liaison between customers and the company, resolving issues and driving satisfaction. Daily interactions will be via voice and email, with tasks including managing quotes, orders, and status updates.

The role involves collaboration with production, engineering, quality, purchasing and sales to ensure excellent service and timely information for customers. Prior customer service experience is preferred.

Qualifications

• Experience in customer service preferred.

Responsibilities

• Interact with customers via phone and email to resolve issues.
• Collaborate with production, engineering, quality, purchasing and sales to ensure customer satisfaction.
• Place calls to customers with orders to provide status updates and quotes.
• Maintain and report on customer priorities and order status.

Skills

Customer Service

Education

High School Diploma or Equivalent

Job description

Jobs Description - Customer Service Assistant

Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

• Job Position Customer Service Assistant
• Experience 6 months - 2 years Customer Service
• Location
• Education High School Diploma or Equivalent
• Posted August 7, 2026
• Start Date August 7, 2026
• End Date August 7, 2026

The role of the Customer Service Assistant is to act as liaison between the customer and AEM, in order to positively impact customer satisfaction by resolving customer issues and to ultimately increase sales. The Customer Service Assistant will interface with clients on a daily basis via voice and Email communications. Applicants should be familiar with operating a desktop PC to manage daily tasks.

The Customer Service Assistant will collaborate with other team members, including production, engineering, quality, purchasing and sales, to ensure that customers are satisfied with overall company services.

• Place calls to customers with orders in house, in order to maintain contact, give quotes and provide a status report on their order(s).
• Place calls to potential customers and customers not having orders placed at present time, in order to establish and/or maintain contact, provide information about AEM and encourage future business.
• Receive calls and Emails from customers and resolve their questions, concerns and/or issues.
• Ensure that quotes and time frames for new and in house orders have been coordinated with others interfacing with customers in order to convey consistent and accurate information.
• Prepare and run rush list in collaboration with all customer sources and report customer priorities to production.
• Assist AEM outside sales staff, as needed.
• Visit customers and/or potential customers, when deemed necessary by Senior Sales Management.
• Establish and maintain good working relationships with all internal and external customers.
• Timely and accurate documentation of all activities and interactions with customers.
• Prepare bi-monhly activity report for customers.
• Maintain status sheets for production and repair order customer reports.

Experience In The Field Of Customer Service Is Preferred.

Aircraft Electric Motors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.