Customer Experience & Orders Specialist

Aircraft Electric Motors, Inc.; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Aircraft Electric Motors, Inc. is seeking a Customer Service Assistant in New York to act as a liaison between customers and the company, resolving issues and driving satisfaction. Daily interactions will be via voice and email, with tasks including managing quotes, orders, and status updates.

The role involves collaboration with production, engineering, quality, purchasing and sales to ensure excellent service and timely information for customers. Prior customer service experience is preferred.

Qualifications

• Experience in customer service preferred.

Responsibilities

• Interact with customers via phone and email to resolve issues.
• Collaborate with production, engineering, quality, purchasing and sales to ensure customer satisfaction.
• Place calls to customers with orders to provide status updates and quotes.
• Maintain and report on customer priorities and order status.

Skills

Customer Service

Education

High School Diploma or Equivalent

Job description

Aircraft Electric Motors, Inc. is seeking a Customer Service Assistant in New York to act as a liaison between customers and the company, resolving issues and driving satisfaction. Daily interactions will be via voice and email, with tasks including managing quotes, orders, and status updates.

The role involves collaboration with production, engineering, quality, purchasing and sales to ensure excellent service and timely information for customers. Prior customer service experience is preferred.