Assistant, Customer Service

NIPPON SANSO SINGAPORE LTD; Pioneer (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

NIPPON SANSO SINGAPORE LTD in Pioneer, Ohio, is seeking a customer-focused Assistant, Customer Service to support daily order management, deliveries, and cross-department communication.

You will coordinate orders, monitor shipments, update records, and assist sales and procurement teams to maintain stock levels and timely fulfillment.

Qualifications

• Diploma or equivalent qualification.
• Prior experience in customer service, sales coordination, order management, or logistics coordination.
• Knowledge of inbound and outbound shipment arrangements.
• Proficient in Microsoft Office applications.
• Good interpersonal and communication skills.
• A proactive, organised and customer-oriented mindset.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Process and manage customer orders accurately to ensure timely delivery.
• Communicate closely with customers to provide order updates and resolve delivery-related issues.
• Coordinate with internal departments to support efficient order fulfilment and logistics operations.
• Monitor delivery schedules, approvals, and outstanding purchase orders to maintain smooth operations.
• Maintain accurate records of purchase orders, inventory levels, and shipment status.
• Work closely with the Procurement team to ensure adequate stock availability and timely replenishment.
• Monitor inbound and outbound shipments and proactively alert relevant teams on delays or stock shortages.
• Support the Sales team by highlighting unusual demand trends and shipment concerns.
• Maintain and update the E-sales portal and prepare customer stock consumption reports.
• Review inventory levels regularly to ensure healthy stock management.
• Handle customer and intercompany orders, shipment coordination, and related documentation efficiently and accurately.

Skills

Customer service

Sales coordination

Order management

Logistics coordination

MS Office

Education

Diploma or equivalent qualification

Job description

Are you a customer-focused and detail-oriented individual who enjoys working in a fast-paced environment? Join our dynamic Customer Service team and be part of a company that values teamwork, operational excellence, and customer satisfaction.

As an Assistant, Customer Service, you will play a key role in supporting daily operations by managing customer orders, coordinating deliveries, and ensuring smooth communication between customers and internal departments.

What You'll Be Doing

• Process and manage customer orders accurately to ensure timely delivery

• Communicate closely with customers to provide order updates and resolve delivery-related issues

• Coordinate with internal departments to support efficient order fulfilment and logistics operations

• Monitor delivery schedules, approvals, and outstanding purchase orders to maintain smooth operations

• Maintain accurate records of purchase orders, inventory levels, and shipment status

• Work closely with the Procurement team to ensure adequate stock availability and timely replenishment

• Monitor inbound and outbound shipments and proactively alert relevant teams on delays or stock shortages

• Support the Sales team by highlighting unusual demand trends and shipment concerns

• Maintain and update the E-sales portal and prepare customer stock consumption reports

• Review inventory levels regularly to ensure healthy stock management

• Handle customer and intercompany orders, shipment coordination, and related documentation efficiently and accurately

What We're Looking For

• Diploma or equivalent qualification

• Prior experience in customer service, sales coordination, order management, or logistics coordination

• Knowledge of inbound and outbound shipment arrangements

• Proficient in Microsoft Office applications

• Good interpersonal and communication skills

• A proactive, organised, and customer-oriented mindset

• Ability to work independently and collaboratively in a team environment

If you are passionate about customer service and enjoy coordinating operations in a dynamic environment, we would love to hear from you